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What if my product is not in stock?

Rosie strives to only display products that are in stock. However, it may occur that a product is out of stock at the time your order is picked by the store’s Local Grocery Professional. You may specify in advance if you’d like a substitute item if this occurs. This can be done as a default setting for all items you purchase, or you can set this preference for individual items.

To alter your default substitution settings, visit the My Preferences page. For individual products, you can click on the image of any product you want to purchase, and a window will appear. At the bottom of this window is the substitution indicator that displays two options:

Best Substitute: This tells the Local Grocery Professional to find the closest similar item to the one you’ve ordered

No Substitute: This lets the Local Grocery Professional know that if the item is out of stock it is not to be replaced, and instead it will be cancelled from your order

Of course, you will not be billed for items removed from your order for being out of stock.

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