This is a step-by-step guide for placing your first Rosie order. A downloadable PDF is available at the bottom of this page. We also have a Video Tutorial article located here with answers to common questions.
Getting Started
Click "Sign up".
To sign up for a Rosie account, visit shop.rosieapp.com, enter your email address and select a password. To continue, please select the “Sign up” button.
This brings the shopper to the Welcome screen displayed above. Click "OK" to continue on to select your store.
In the search bar at the top of the screen, enter the zip code for the store you wish to shop and press enter. This brings you to your selected store.
You have successfully created an account and selected your store. If you ever want to switch stores,
simply select the store you want by clicking on "Switch Stores", located in the account dropdown.
Before landing on the Rosie Dashboard, we will give you a brief walkthrough of a few tips that we would like to share with you. They include how to search for, as well as adding notes, to items with your personal requests.
How to Order
Welcome to the Rosie Dashboard!
After selecting your store, you will be brought to the Rosie Dashboard. On the Rosie Dashboard, you can search for items and add them to your cart. The search bar is located at the top of the screen. The search option will allow you to search for items by type or by brand name. Use broad search terms while seeking items. If your entry is too specific, Rosie may not be able to find it for you. The image below displays the search bar and the next available order time.
In addition, the menu on the left-hand side of the screen allows you to search for items by category. Rosie Categories are broken up similarly to departments in a grocery store. To return to the Dashboard homepage, simply select the “My Store” button at the top of the menu.
Once you have selected an item, an Item Detail Window will appear. This window will allow you to add or remove an item to your cart, track an item, view the item’s description, and select your substitution preference.
- To add or remove an item from your cart, please select the plus and minus buttons found in the "Add to Cart" button.
- To make the item a favorite, simply click on the
- In the middle of the window, you may choose your substitution preference for the item. Selecting the “Best Substitution” options lets the store know that they may choose the best substitute if they do not have that item in stock at that time.
- You can save an item to a customized list.
- Once you add the item to your cart, you can add specialized instructions for the store
Favorite Items
The list of all of your Favorite items is available to view on the Rosie Dashboard. This list contains all of the items that you have saved by selecting the “Favorites” heart in the Item Detail window. You will be able to view these items every time you log on to Rosie.
My Orders
The My Orders page, accessible from the bottom of the Cateris Menu, allows you to view all of your previously placed orders. To add the exact items from a previous order to your cart, please select the “Add Order to Cart” button.
Your Cart and Checkout
The above screen will allows you to view the items in your cart,. To begin the Checkout Process, please select the “Checkout” button.
Step 1: Select
In the first step of the checkout process, you can choose between Curbside Pickup, In-Store Pickup, Local Pickup, and Delivery. In some cases, your store may not offer all four order type options. After clicking your order type it is highlighted.
In-Store Pickup
If you have selected In-Store Pickup, please enter your phone number in the Contact Information field. This will allow the store to communicate with you if they have any questions or concerns in regards to your order. After entering your information click the “Continue” button on the right-hand side of your screen or you can review your order by selecting the bottom button.
Local Pickup
If you have selected Local Pickup, please provide your phone number and choose your desired local pickup location. After entering your information click the “Continue” button on the right-hand side of your screen
Delivery
If you have selected Delivery as your order type, please add your address information in the Address box. If you would like Rosie to remember this address or future order, please mark the “Remember this address” box. Once you have saved your address, you can add delivery notes for the driver such as, “Please use the side door”. After all of the delivery information has been entered, please click the “Continue” button on the right-hand side of your screen. If the “Continue” button is a dull red color, that indicates that not all of the required information has been filled in. Any empty fields will be highlighted in red.
After you save your address, Rosie will ask you whether you would like to use the Original Address you provided or the Suggested Address provided by Rosie. There should not be any significant differences between the Original and Suggested Addresses, but the advantage of using the Suggested Address is that it provides exact coordinates, increasing accuracy for the Delivery Driver.
Step 2: Schedule
In Step 2 of the checkout process, please choose the desired date and time for your Pickup or Delivery. Using the provided calendar, you can select the Pickup Day and Pickup Time slots for your store. To proceed to Step 3, please select the “Review” button.
Step 3: Review
The Order Review page is the third step of the checkout process. Under the “Your Order” section, you can view each item within your order with the option to increase or decrease the quantity or completely remove it for your cart.
If you have an active Promotion Code for Rosie, Step 3 of Checkout provides a field to apply it to your order. Please remember when typing in a promo code, do not use any spaces. This is not case sensitive.
On the right-hand side of the screen, there is an Order Details box presenting your Order Summary. The summary includes; subtotal, the Pickup or Delivery fee, estimated tax, Promotion Code deduction, and the estimated Total for your Order.
Once you finished reviewing your order, please select the “Enter Payment” button to proceed to the final step of Checkout.
Step 4:
On Step 4 of Checkout, please enter your Credit Card information. When entering your information, please pay close attention to how you enter your information. Please not spaces and make sure the expiration year is four digits.
Success Page
Once your order has been completed, you will be directed to the success page. This final page provides you with your order number, order information and your order specific confirmation code. Please remember that it is very important to give the store or the delivery driver your confirmation code when you are getting your order. This information can be accessed via both confirmation emails you will receive once your order has been placed or by logging into the site and look at your placed orders under “My Orders”.
Important Information
Gifting
Would you like to send a gift of groceries to a friend or family member? Rosie can help you do that! You are able to pick an order just as if you were picking it for yourself but the checkout process is slightly different.
Step 1 of Checkout
In the first step of Checkout, there will be a prompt asking you if you would like to make this order a gift, if yes, please confirm by selecting “Order is a gift”. Once chosen, the box will be highlighted.
The next step is to choose where this gift will be delivered. You may either add a new address or use an address that you have previously saved.
The final step is to choose a date and time. You may choose the date and time for the order and the gift receiver will be sent an email from Rosie alerting them that an Order has been placed for them. The alternative is to let them choose the date and time, but keep in mind this means that they must either sign up or already have an existing account.
The gift-giver will receive an email alerting them that the order has been placed and once the order has been received.
The gift receiver will be alerted via email when the order is ready. If they have given the choice to pick a date and time, they will also be sent an email stating that the order has been placed and asking them to sign in and choose the time and date.
Sign in Vs. Sign Up
To Sign in to your pre-existing Rosie account use the “Log In” button at the top of the Homepage. Enter your Email Address and Password and click “Sign in”.
Contact our Support Team at 1-855-767-4366 or support@rosieapp.com.