Card Declined at Checkout


Rosie suggests first checking to ensure all of your credit card information is correct. Please enter the correct name, address, and zip code for your credit card, as this may sometimes cause an issue if any of your information does not match the information on your credit or debit card. 


Declines can happen for a variety of reasons. When Rosie submits a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you have previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

Unfortunately most declines are generic, so we don't have much information as to why a charge was specifically declined.  If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.


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Contact our Support Team at 1-855-767-4366  or .

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