Why Was My Card Declined During Checkout?

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Declines can happen for a variety of reasons. When Rosie submits a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you have previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

Unfortunately most declines are generic, so we don't have much information as to why a charge was specifically declined.  If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.

 

For more information about credit cards please visit Here

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2 Comments

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    Mary Rinaldi

    My credit card company has checked into my card and all is ok with my card.

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    Denise McCarthy

    Mary, 

    Thank you for letting us know! We are happy to hear there are no issues with your credit card. If you are having issues placing an order with Rosie please send us an email with the problem to support@rosieapp.com

    Stay safe!

    Team Rosie

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