Follow

What If I Forgot My Password?

Not a problem, it's very simple to reset your password!

Step 1: Click the "Sign in"

Step 2: Click "Forgot my password?"

Step 3: Enter the email address you used to create your account and click "Reset Password."

If you receive an alert stating "Email not found," it is because the email entered has not been used to created a Rosie account.  If so, you may use that email to create a new account by clicking the "Sign Up" option on the homescreen.

 

.

(You can click here to open this page in a new window.)

Step 4: Rosie will send an email, to the email you previously entered, with instructions on how to reset your password.  This email will include a link returning you to the Rosie website.

Step 5: Go to the link listed in the email you receive.

Step 6: Enter your new password in both boxes and click "Reset Password."

 

 

Video Tutorial:

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

2 Comments

  • 0
    Avatar
    Mona Biehl

    It didn't work. It either doesn't respond when I put in a new password or the sign in on my phone says it's incorrect.

  • 0
    Avatar
    Denise McCarthy

    Mona, 

    I am sorry to hear you are having difficulty resetting your password. Reset password instructions have been sent to rgbiehl@gmail.com via email. If you are still having problems please feel free to call us and we will help to walk you through this process.  We can be reached directly by submitting a ticket to support@rosieapp.com or by calling 855-767-4366. 

    Best regards, 

    Denise McCarthy

    Head of Support

Please sign in to leave a comment.
Powered by Zendesk