What If I Forgot My Password?

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Not a problem, it's very simple to reset your password!

Step 1: Click the "Sign in"

Step 2: Click "Forgot my password?"

Step 3: Enter the email address you used to create your account and click "Reset Password."

If you receive an alert stating "Email not found," it is because the email entered has not been used to created a Rosie account.  If so, you may use that email to create a new account by clicking the "Sign Up" option on the homescreen.

 

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Step 4: Rosie will send an email, to the email you previously entered, with instructions on how to reset your password.  This email will include a link returning you to the Rosie website.

Step 5: Go to the link listed in the email you receive.

Step 6: Enter your new password in both boxes and click "Reset Password."

 

 

Video Tutorial:

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4 Comments

  • 0
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    Mona Biehl

    It didn't work. It either doesn't respond when I put in a new password or the sign in on my phone says it's incorrect.

  • 0
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    Denise McCarthy

    Mona, 

    I am sorry to hear you are having difficulty resetting your password. Reset password instructions have been sent to rgbiehl@gmail.com via email. If you are still having problems please feel free to call us and we will help to walk you through this process.  We can be reached directly by submitting a ticket to support@rosieapp.com or by calling 855-767-4366. 

    Best regards, 

    Denise McCarthy

    Head of Support

  • 0
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    Rosie Guest

    I had a password worked perfectly last night on IPAd Today on my desk top tryied to log in and it did not recognize password. I then asked for help to change it. Got info I needed and 4 times I tried 4 different passwords to NO avail. I called, left messages and kept getting back the same emails on how to reset password. Not the problem DID not work. Afte a while I entered a whole new password with numer characters and it worked????>?????????????

    Why if numbers are not allowed tell us????????

    Thank you

  • 0
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    Rosie Guest

    OOPS that should have been entered a new password with no numbers and it worked!!

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