"Confirm Card" Not Working


Rosie suggests first checking to make sure all of your credit card information exactly matches the information that is on file with your credit/debit card company, such as zip code and address on file. 


For stores that do not offer the Pay-At-Store option, customers will need to add a form of payment (Rosie accepts all major credit and debit cards) during Checkout. The credit/debit card can be saved for the future by checking the box, titled "Remember card information".  If the box is not checked, the information will not be saved for future use.




Rosie will not let customers add a card until all fields requested are valid and complete. If all fields haven't been completed the "Confirm Card" button will remain dull and un-clickable. If all of the correct info has been entered the "Confirm Card" button will become a bright blue. 

Some common mistakes when entering a card are:

  • Not all information is entered into the info fields (Card Number, Expiration Month, Expiration Year, CVC code).
  • The formatting of the info entered is not correct (Expiration Year is not 4 digits, Did not enter CVC code or it is incorrect, Card Number is entered wrong)

More information about payment processing on Rosie can be found here.


Contact our Support Team at 1-855-767-4366  or .

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