You may cancel orders before the Cutoff Time by contacting our Support Team at firstname.lastname@example.org. To view pickup and delivery time slots, please visit the My Stores section when logged into your account.
To cancel your order on Rosie please:
- Email email@example.com
- Please include the following information in your email
- First Name, Last Name
- Your unique order number (example: P10925-4 or D10925-15
- Your unique confirmation code (example: CRD8T4)
- The store at which you placed your order
- The time your order was scheduled to be picked up or delivered.
Please note: Cancellation of orders after the Cutoff Time will result in a restocking fee equal to the sum of (A) 100% of the total dollar amount of your perishable items (since perishable items are custom-ordered from our Retailers and are fresh) plus (B) 25% of the total dollar amount of your nonperishable items.