How Do I Cancel an Order?

You may cancel orders before the Cutoff Time by contacting our Support Team at To view pickup and delivery time slots, please visit the My Stores section when logged into your account.

To cancel your order on Rosie please:

  1. Email
  2. Please include the following information in your email
    • First Name, Last Name
    • Your unique order number (example: P10925-4 or D10925-15
    • Your unique confirmation code (example: CRD8T4)
    • The store at which you placed your order
    • The time your order was scheduled to be picked up or delivered.
  3. A member of our Support Team will email you back to confirm that your order has been canceled.

Please note: Cancellation of orders after the Cutoff Time will result in a restocking fee equal to the sum of (A) 100% of the total dollar amount of your perishable items (since perishable items are custom-ordered from our Retailers and are fresh) plus (B) 25% of the total dollar amount of your nonperishable items.




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