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How do I cancel an order?

You may cancel orders before the Cutoff Time by contacting our Support Team at support@rosieapp.com. To view pickup and delivery time slots, please visit the My Stores section when logged into your account.

To cancel your order on Rosie please:

  1. Email support@rosieapp.com
  2. Please include the following information in your email
    • First Name, Last Name
    • Your unique order number (example: P10925-4 or D10925-15
    • Your unique confirmation code (example: CRD8T4)
    • The store at which you placed your order
    • The time your order was scheduled to be picked up or delivered.
  3. A member of our Support Team will email you back to confirm that your order has been canceled.

Please note: Cancellation of orders after the Cutoff Time will result in a restocking fee equal to the sum of (A) 100% of the total dollar amount of your perishable items (since perishable items are custom-ordered from our Retailers and are fresh) plus (B) 25% of the total dollar amount of your nonperishable items.

 

 

 

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