Can I Pick Up My Order Early?

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 You can pickup your order at anytime after you receive your Order Ready email (example email subject: "Rosie: Your order P10925-3 is ready. Your confirmation code is: 4BXGZK"). This email is sent at the time your order is ready for in-store pickup or delivery.

Please call the store you placed your at order in advance to coordinate the time when you will stop by to pick up your order early.

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6 Comments

  • 2
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    Jamie Brinegar

    This is my first time to use the curbside & hoping all goes well!!!

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    Denise McCarthy

    Jamie, 

    Congratulations on your first pickup! We are sure things will go smoothly. Please do let us know how your experience was as we are always looking to hear good things from our wonderful customers such as yourself! Have a fabulous evening. 

    Denise McCarthy

    Head of Support

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    Alison Simola

    I’m trying to get my first order, but can’t get a response from anyone. The store has my order, but won’t confirm what items they are. The wrong email has caused me to never get a confirmation email . I’ve tried to send an email to make sure my order will still be available today, but no one has responded in 3 hours.

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    Denise McCarthy

    Alison,

    It looks as if you did get your order successfully. We are sorry it took us so long to respond. We are happy to know it worked out. You do have 2 accounts on file with us here at Rosie. When ordering in the future you may want to reach out to us at support@rosieapp.com so we can confirm the correct email you would like to use. 

    Have a great evening!

    Team Rosie

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    Lisa Cerezo

    It appears there is a pretty significant delay between when my store has my order ready and when I receive the email to pick it up. I actually had a store employee give me a hard time for not picking up my order during my chosen pickup window, but I hadn't received the email so I didn't know to pick it up. Does that happen often?

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    Marcie G

    Hello Lisa, thank you for reaching out. We apologize for the delay when your order is ready and when you receive a notification. I haven't heard this happening often, but we would suggest getting in touch with the store before you leave to pick up your groceries. Your order should be ready during your pick up time, so I'd try that first. Additionally, you could check your spam/blocked folders to make sure any Rosie receipts or notifications are not accidentally ending up in there, as  can sometimes be the case. 

    Please contact support@rosieapp.com so that we can answer any questions you have quickly and more efficiently. Thank you, Lisa. Hope you have a great rest of your day. 

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