This document explains to our Retailers and our customers how the charge will appear on their bank statement. There are various different ways that a charge can be shown on a customer's bank statement. At times you may see several charges appear on your statement in this manner due to the variance charges.
When the customer places an order, we associate the Rosie card ID with their order. The card is authorized during checkout for the order's estimated total. This appears as a pending transaction on the customer's statement (Ex. "ROSIEAPP.COM 123456-12").
For orders with a final total greater than the estimated total, a second charge is processed for the variance. This charge appears as "ROSIEBALANCE 123456-12" on the customer's statement.
For an order that does not contain alcohol, this appears as "ROSIEAPP ORDER # 8557674366 NY" on the customer's statement.
For an order that does contains alcohol, this appears as" STORENAME LOCATION, STATE US" on the customer's statement.