Contact Rosie Support: Operational & Holiday Hours


We are here to help.

At Rosie, we strive to provide our customers with the best in class service. We work diligently to make our interactions with you both pleasurable and seamless. The quickest and most efficient way to reach the Support Team is by emailing


As a part of the Instacart family, Rosie is excited to share Instacart's Help Center which can be located here. You'll find helpful information, along with more specialized articles of Frequently Asked Questions. Come check us out! 


Chat with us:

You can access chat via the Rosie Dashboard or Help Center by clicking the "Help" link in
the bottom right-hand corner of the screen

Call us:

Additionally, we have phone support available. We recommend email as the best way to resolve your support requests. 
  • Customer Helpline - 1-855-ROSIENOW (767-4366).


Support Hours (Weekdays)

Rosie Customer Support is available:

  • Monday - Friday 10:30am - 6:30pm EST at 1-855-767-4366
    • Please let Customer Support know you are calling about a Rosie order.
  • Rosie will continue to have 24/7 technology support monitoring the site for uptime and any issues with site access or outages, product data issues, and order cancellation requests as needed.


Support Hours (Weekends) *NEW*

Weekend Customer Support is available:



Rosie Support will be closed in observance of the following holidays:

  • Easter
  • Thanksgiving Day
  • Christmas Day

Rosie Support observes the U.S. holidays listed here. On these days Rosie will do our best to respond to all urgent emails and voicemails, but support response times may be delayed due to the holiday. Please note, these dates may be observed on the closest business day per Federal Holiday standards. 


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