Contact Rosie Support: Operational & Holiday Hours

We are here to help.

At Rosie, we strive to provide our customers with the best in class service. We work diligently to make our interactions with you both pleasurable and seamless. The quickest and most efficient way to reach the Support Team is by emailing [e-mail]. 

What Should I Do?

To receive the quickest possible response time for day-to-day customer support needs, technical issues, and emergencies:

 

Email us at:

[e-mail]

Chat with us:

You can access chat via the Rosie Dashboard or Help Center by clicking the "Help" link in

the bottom right-hand corner of the screen

 

Call us:

Additionally, we have phone support available. We recommend email as the best way to resolve your support requests. 

• Customer Help Line- 1-855-ROSIENOW (767-4366).

Support Hours

Rosie Customer Support is available:

• 7 days a week from 10:30 a.m. to 6:30 p.m. EST

• Rosie will continue to have 24/7 technology support monitoring the site for uptime and any issues with site access or outages, product data issues, and order cancellation requests as needed.

We respond to emails and phone calls in order to they are recieved. 

Emails and voicemails received outside of the Rosie Extended Support hours will be responded to during the subsequent Rosie Support hours on the next business day.

Holidays 

Rosie Support will be closed in observance of the following holidays:

• Easter
• Thanksgiving Day
• Christmas Day

Rosie Support observes the U.S. holidays listed here. On these days Rosie will do our best to respond to all urgent emails and voicemails, but support response times may be delayed due to the holiday. Please note, these dates may be observed on the closest business day per Federal Holiday standards.