How to Contact Rosie Support: Operational and Holiday Hours

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At Rosie, we strive to provide our customers with the best in class service. We work diligently to make our interactions with you both pleasurable and seamless. The quickest and most efficient way to reach the Support Team is by emailing support@rosieapp.com

What Should I Do?

To receive the quickest possible response time for the day-to-day customer support needs, technical issues, and emergencies:

 

Email us at:

support@rosieapp.com

Chat with us:

You can access chat via the Rosie Dashboard or Help Center by clicking the "Help" link in
the bottom right-hand corner of the screen
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Call us:

Additionally, we have phone support available. We do recommend email as the best way to get resolutions to your support requests. 
  • Customer Help Line- 1-855-ROSIENOW (767-4366).

 

Support Hours

Rosie Customer Support is available:

  • Monday through Friday from 9:00 a.m. to 7:00 p.m. EST
  • Saturday and Sunday from 12:00 p.m. to 4:00 p.m. EST
  • Rosie will continue to have 24/7 technology support monitoring the site for uptime and any issues with site access or outages, product data issues, and order cancellation requests as needed.

We respond to emails and phone calls in the order they are received. 

Emails and voicemails received outside of the Rosie Extended Support hours will be responded to during the subsequent Rosie Support hours on the next business day.

Holidays 

Rosie Support will be closed in observance of the following holidays:

  • Thanksgiving Day
  • Christmas Day
  • New Years Day
  • Martin Luther King, Jr. Day
  • President's Day
  • Good Friday
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day

Rosie Support will have shortened hours and will be available from 9 a.m. ET to 5 p.m. ET on the following holidays:

  • Christmas Eve
  • New Years Eve

Rosie Support observes the U.S. holidays listed here. On these days Rosie will do our best to respond to all urgent emails and voicemails, but support response times may be delayed due to the holiday. Please note, these dates may be observed on the closest business day per Federal Holiday standards. 

 

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