Delivery Powered by Postmates - FAQ

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Introduction

You may have some questions about how exactly Delivery Powered by Postmates works. This page has the answers to some questions about the service. If you have questions that haven't been answered on this page, please contact our support team (support@rosieapp.com)

1. How much does delivery cost?

Delivery fees vary by distance from the store you select and the destination of your delivery. We do our best to make the fees as cost-effective as possible. You be able to will see a quote for your delivery fee in checkout.

2. When is delivery available?

We offer delivery 7 days a week from 10 am to 7 pm.

3. Where do you deliver?

As each store is in a different trade area, our delivery provider sets the delivery zones to be all addresses within a reasonable distance from the store selected. Most deliveries take place in a 3-5 mile radius.

4. Who does the delivery? Who is bringing my delivery?

We partner with Postmates for delivery. Rosie handles the software and support. Postmates provides the delivery service.

5. Can I check on the status of my delivery?

If you need updates on your delivery while it is in progress, please contact at support@rosieapp.com for access to Postmates Driver Tracking.

6. Can I leave a tip for the driver that brings my order?

Yes. Tipping is not required but Postmates does encourage it. You can leave a tip in step 4 of checkout.

7. How can I reschedule my order?

Contact Rosie support at support@rosieapp.com.

8. Can I cancel my order?

Contact Rosie support at support@rosieapp.com.

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