We suggest reaching out to your retailer as soon as you know that you will need to reschedule your order. Please have your order number and confirmation number ready.
Contacting the Store
To contact the store you placed the order at, please follow the below:
- You can find your store's phone number by clicking on your name on the upper right hand corner of your screen and select "Store Info".
2. When calling the store to request to add an item, please be ready to provide the following information:
- First Name, Last Name
- Your unique order number (example: P10925-4 or D10925-15)
- Your current order time and new wanted time for your order
- Your unique confirmation code (example: CRD8T4)
- The item(s) that you didn't receive, or received poor quality of, in your order. Please specify the brand, product name, flavor, size and any other preferences (organic, gluten-free, etc.) to help the store hand-select your item.
Note: Because of designated Pickup times and Third Party Delivery Partners, not all orders may be rescheduled.