As you're checking out for SNAP goods, you may encounter an issue in checkout. Below is a table explaining each error message and next steps.
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Transaction denied by Issuer or Transaction not permitted to Cardholder. |
Contact the card issuer. There may be an issue with your SNAP/EBT card or account. |
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Refund request function is not active for transactions over 90 days. |
Refunds are not permitted after 90 days per regulations. |
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Payment authorization failed. |
Please contact your credit/debit card issuer or try again. There is an issue with your credit or debit card that needs resolution. |
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PIN entered incorrectly. |
Please try entering your PIN again. Note that your card issuer may lock your card if the PIN is incorrectly entered too many times. |
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Oh no, something went wrong. |
Please try again or refresh. |
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Lost/Stolen Card |
Contact the card issuer. |
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Issuer Decline (Fraud) |
Contact the card issuer. |
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Invalid card number. |
Please re-enter the card number. |
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Insufficient SNAP funds. Current SNAP balance is [$xx.xx]. |
Please reduce SNAP payment amount to proceed. Y |
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Card is locked due to number of PIN tries being exceeded. |
Please try again later or contact the card issuer. Your card issuer will have further information on how to unlock your card.
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An error occurred retrieving the PIN pad. |
Please try again. Refresh the page. |