Rosie for Customers
Welcome to Rosie's Customer Help Center! If you have questions about an order, pickup or delivery, Rosie's hours of operations, your Rosie account, receipts or past orders, the answers can be found here. We also have video tutorials, information about setting up your Rosie account, and troubleshooting tips for any other questions you may have. We've got you covered!
Online SNAP/EBT
- ★ SNAP Fast Facts & FAQ
- SNAP Inactivity Time Out
- Using a Promo Code on your SNAP Order
- SNAP Checkout Issues
- Shopping Rosie with SNAP/EBT Benefits
- Refunds on SNAP Items
Welcome to Rosie/How Rosie Works
- What Is Rosie?
- Getting Started with Rosie
- Create A Rosie Account
- Logging into Rosie
- Using Rosie's Tools to Successfully Shop Online
- One-Click Checkout
Orders/Help with Orders
- ★ Rosie Basics: How-To Video Tutorials
- ★ Contact Rosie Support: Operational & Holiday Hours
- Available Order Times
- Adding Items to an Already Placed Order
- Customizing Items in your Order
- Using the "Can't Find It" Feature
Pickup and Delivery
- Receiving your Items from Pickup & Delivery Options
- Picking Up My Order From the Store
- How Rosie Delivery Works
- Changing Pickup/Delivery Times
- Do You Deliver To My Town or Neighborhood?
- Is Rosie Available Near Me?
Account Settings
- Locating Your Shopping Cart
- Change Stores
- Adding a New Payment Method
- Changing My Account Settings
- Using "My Lists"
- Adding an Item to My Favorites
Pricing, Payment & Loyalty
- ★ AppCard Sign Up & Rewards
- Locating My Receipts
- Credit Card Authorization
- When Rosie Charges Your Card
- Returns and Refunds Policy
- Save Money Using Rosie
Troubleshooting & FAQ
- ★ Rosie, an Instacart Company
- Forgot My Password
- Login Troubleshooting for Rosie App & Browser
- Card Declined at Checkout
- Issues with Items in your Order
- Confirmation Codes